SwiftInvoicePro — customer support

Support

Submit a request below and it reaches the team directly — there is no ticket queue between you and the people who built the system. You can also email natromrich@googlemail.com.

Submit a support request
Tell us the property or group and what you are seeing. Please do not include guest names, card details or credentials.
Response times
Suspected outage — same business day, and the status page is updated.
Invoicing blocked — one business day.
Questions and requests — two business days.

Support hours 09:00–17:30 UK, Monday to Friday. These are our published targets; contracted service levels are agreed per customer.

Other routes
Live system status Security and trust packSend a folio set, get the invoice back
Common questions
Can SwiftInvoicePro change anything in our PMS?

No. The integration is read-only. It reads folio, bill, payment and reference data and never writes back, never posts to a guest or company bill, and cannot affect check-out or settlement.

How do we disconnect?

A property revokes the access token from inside its PMS. Connectivity ends immediately and permanently. There is no on-property software to uninstall.

An invoice line looks wrong — what do we do?

Send us the invoice reference and the property. Every compiled line maps back to the originating order item, bill and payment in the PMS, so we can show you exactly which source rows produced it.

Is the platform down?

Check the status page. It runs a live health check against the running system rather than reporting a cached figure.

Support provided by Apex Flow Technology Ltd.